Outage in Central 1

INC220235 - PaymentStream Direct not accessible

Resolved Minor

April 19, 2026 - Started about 4 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Central 1 is aware that PaymentStream Direct is not accessible and have initiated an immediate investigation. User will receive an error message that the server is unavailable after entering the 2-step token code. Keeping you informed during this incident is important to us. We’ll share another update with you by today at 2 p.m. PT (5 p.m. ET), or as soon as we have significant developments to report on. Thank you for your patience. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Critical/High Priority Incident Alert Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED about 3 hours ago - at 04/19/2026 07:47PM

Service has been restarted and PaymentStream Direct is now fully accessible.

Thank you for your patience during this service outage.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING about 4 hours ago - at 04/19/2026 07:04PM

Central 1 is aware that PaymentStream Direct is not accessible and have initiated an immediate investigation. User will receive an error message that the server is unavailable after entering the 2-step token code.

Keeping you informed during this incident is important to us. We’ll share another update with you by today at 2 p.m. PT (5 p.m. ET), or as soon as we have significant developments to report on. Thank you for your patience.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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