Outage in Central 1

INC220029 - Teamsite 20 Component/Widget Outage

Resolved Minor

April 15, 2026 - Started 20 days ago - Lasted about 3 hours
Official incident page

Incident Report

Please be advised that certain TeamSite components, including the Find a Branch/ATM tool, are experiencing inconsistent behaviour. Our internal platform team and OpenText are conducting an immediate investigation and are working to resolve the issue as quickly as possible. DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Components affected

Central 1 Critical/High Priority Incident Alert Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )

RESOLVED 20 days ago - at 04/15/2026 08:27PM

Please be advised that the reported performance issues have been resolved. The fix involved applying a necessary certificate to the environment. Following diligent work by the OpenText team, all services are now fully operational.

INVESTIGATING 20 days ago - at 04/15/2026 06:41PM

We are continuing to investigate this issue.

INVESTIGATING 20 days ago - at 04/15/2026 06:02PM

Please be advised that certain TeamSite components, including the Find a Branch/ATM tool, are experiencing inconsistent behaviour. Our internal platform team and OpenText are conducting an immediate investigation and are working to resolve the issue as quickly as possible.

DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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