Outage in Central 1

Alert! INC199059 – FX Drafts Settlement Report Delay

Resolved Minor
April 11, 2025 - Started 13 days ago - Lasted 3 days
Official incident page

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Outage Details

Please be advised that the FX Drafts Settlement Reports for April 9 and 10 are currently blank. This issue is affecting all credit unions, as Central 1 has not received the required amount files from our settlement partner, Convera. As a result, credit unions were not debited on April 9, and the same issue is expected to occur on April 10 due to no file being received today either. An incident has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing. We will provide the next update by Monday, April 14 at 8:00 a.m. PT (11:00 a.m. ET). Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/14/2025 01:25PM

The blank FX Drafts Settlement Reports for April 9 and 10 have been created by Convera with the missing transactions. Organizations will be debited for their FX Drafts transactions for April 9 and 10, today (Monday, April 14).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING 13 days ago - at 04/11/2025 09:32PM

Please be advised that the FX Drafts Settlement Reports for April 9 and 10 are currently blank. This issue is affecting all credit unions, as Central 1 has not received the required amount files from our settlement partner, Convera. As a result, credit unions were not debited on April 9, and the same issue is expected to occur on April 10 due to no file being received today either.

An incident has been escalated to Convera for urgent investigation. At this time, no workaround is available, as the necessary data has not been provided for manual processing.

We will provide the next update by Monday, April 14 at 8:00 a.m. PT (11:00 a.m. ET).

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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