INC198834 - Clearing Transaction Posting and Report Issue

All outstanding settlement amounts have now been posted to Central 1 accounts with an effective date of April 7. These will be reflected in tomorrow's banking reports and PREC/OREC files.

We apologize for any inconvenience caused by this incident and thank you for your patience.


Central 1 - Support@central1.com - 1.888.889.7878, press 1

The Central 1 team is developing a fix for this morning’s clearing account posting issue for codes QC, BC, and RDC transactions.

The transactions were also not reported on the daily banking reports (AIBC, AIOC, DAIL, ONDL, OREC, and the PREC) for April 8, 2025.

We will provide an update on this incident at 2 p.m. PT (5 p.m. ET) or sooner if this incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

The Central 1 team has found the root cause of this morning’s clearing account posting issue for QC – Clearing Debit, BC – Branch Capture Deposit Credit, and the RDC – Remote Deposit Capture transactions. The transactions were also not reported on the daily banking reports (AIBC, AIOC, DAIL, ONDL, OREC, and the PREC) for April 8, 2025.

We will provide an update on this incident at 12:30 p.m. PT (3:30 p.m. ET) or sooner if this incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

The Central 1 team is actively investigating a CAD account posting issue for QC – Clearing Debit, BC – Branch Capture Deposit credit and RDC – Remote Deposit Capture. The transactions have not been applied to your current account and are missing on the daily banking reports (AIBC, AIOC, DAIL, ONDL, OREC, and the PREC) for April 8, 2025.

We are thoroughly analyzing the systems involved and working toward resolving the issue.

We will provide an update on this incident at 10 a.m. PT (1 p.m. ET) or sooner if this incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1