Outage in Central 1

INC209334 - AFT users cannot be added or edited in User Management

Resolved Minor
September 22, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

Central 1 is aware that Security Officers are unable to add or edit PS AFT permissions in UM and has initiated an immediate investigation. We’ll share another update with you by 8:30 a.m. PT (11:30 a.m.ET), or as soon as we have significant developments to report on. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/22/2025 04:09PM

Security Officers are now able to add and update users in UM for PS AFT.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED about 2 months ago - at 09/22/2025 03:33PM

Central 1’s technical team continues to investigate the issue of Security Officers unable to add or edit PS AFT permissions in User Management. At this time, there is no workaround available.

We’ll share another update with you by 10 a.m. PT (1 p.m. ET), or as soon as we have significant developments to report on.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED about 2 months ago - at 09/22/2025 02:21PM

Central 1 is aware that Security Officers are unable to add or edit PS AFT permissions in UM and has initiated an immediate investigation.

We’ll share another update with you by 8:30 a.m. PT (11:30 a.m.ET), or as soon as we have significant developments to report on.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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