Outage in Central 1

INC209334 - AFT users cannot be added or edited in User Management

Resolved Minor
September 22, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Central 1 is aware that Security Officers are unable to add or edit PS AFT permissions in UM and has initiated an immediate investigation. We’ll share another update with you by 8:30 a.m. PT (11:30 a.m.ET), or as soon as we have significant developments to report on. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Bill Payments
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 09/22/2025 04:09PM

Security Officers are now able to add and update users in UM for PS AFT.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED 2 days ago - at 09/22/2025 03:33PM

Central 1’s technical team continues to investigate the issue of Security Officers unable to add or edit PS AFT permissions in User Management. At this time, there is no workaround available.

We’ll share another update with you by 10 a.m. PT (1 p.m. ET), or as soon as we have significant developments to report on.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

IDENTIFIED 3 days ago - at 09/22/2025 02:21PM

Central 1 is aware that Security Officers are unable to add or edit PS AFT permissions in UM and has initiated an immediate investigation.

We’ll share another update with you by 8:30 a.m. PT (11:30 a.m.ET), or as soon as we have significant developments to report on.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

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