INC208957 - EPM Service Disruption

We have restored the EPM database from September 13th, which has successfully resolved the incident.

Please note, any EPMs submitted between September 14th and 16th may not be recoverable due to the restoration process. We understand the impact this may have and are available to support any questions or concerns.

DigitalBanking_Support@Central1.com 1.888.889.7878, option 2

We have identified that the impact is limited to EPM Services only; Intercept Services are not affected.

Earlier today, a change was made that has improved performance in PaymentStream Direct (PSD); However, this change did not resolve the issue with missing EPMs, which remains under investigation.

Our technical teams continue to work diligently to identify and resolve the root cause.
The next update will be provided on or before 9:00 a.m. PT (12:00 p.m. ET) tomorrow, or sooner if more information becomes available.

Thank you for your patience.

DigitalBanking_Support@Central1.com 1.888.889.7878, option 2

The issue has been identified

We are currently experiencing a service disruption affecting Intercept and EPM Services.
Our teams have found root cause and are we are working diligently to restore service as quickly as possible.
An update will be provided by 4:00 p.m. PT (7:00 p.m. ET) or sooner if the issue is resolved.

DigitalBanking_Support@Central1.com 1.888.889.7878, option 2