Outage in Central 1

INC186417 - Intermittent Login Issues on Digital Banking

Resolved Minor
September 10, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

The Central 1 team is actively investigating intermittent login failures. Users may get an "The online banking system cannot be accessed. Please try again later (code 000007001012)" on login. This error is appearing on both Online Banking full sites and mobile apps. We are treating this incident as a high priority and we will provide an update by or before 2:30 p.m. PT (05:30 p.m. ET). Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
Components affected
Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/10/2024 09:50PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 09/10/2024 09:06PM

The Central 1 team is actively investigating intermittent login failures. Users may get an "The online banking system cannot be accessed. Please try again later (code 000007001012)" on login. This error is appearing on both Online Banking full sites and mobile apps.

We are treating this incident as a high priority and we will provide an update by or before 2:30 p.m. PT (05:30 p.m. ET).

Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878

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