Outage in Central 1

INC187831 - Possible 2-Step Verification SMS Delays

Resolved Minor

October 02, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Central 1 has been informed by our 2 step verification service provider that they are currently experiencing instability on their platform which could cause some delays in delivery. TeleSign is investigating this incident and we will provide an updates as we receive them. Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Components affected

Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/02/2024 11:03PM

Central 1 has received notification that the SMS delays have been resolved. Your customers should no longer experience delays receiving SMS messages.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INVESTIGATING over 1 year ago - at 10/02/2024 10:03PM

Central 1 has been informed by our 2 step verification service provider that they are currently experiencing instability on their platform which could cause some delays in delivery.

TeleSign is investigating this incident and we will provide an updates as we receive them.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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