INC189622 - Interac e-Transfer Service Degradation

Interac confirmed that the incident was resolved last night at 8 p.m. PT (11 p.m. ET) and response times have now returned to normal. Additionally, the backlog of notifications has returned to normal.

Interac technical teams will continue to further investigate the root cause and will provide a postmortem within the next few weeks.

Interac is seeing response times improve but are still higher than expected. Notifications backlog is expected to clear in next two to three hours. Technical teams are continuing to investigate other solutions to restore the response time to normalcy.

Until service degradation has been completely restored customers may still see transactions taking additional time to complete. Customers may experience a delay in sending and receiving transfers such as auto-deposits, Q&A, and money request transfers, as well as delays in email and SMS notifications.

Central 1 will provide an update on Saturday, November 2 by 11 a.m. PT (2 p.m. ET).

Interac is still experiencing service degradation and is continuing to investigate with urgency.

Central 1 will provide the next update by 8 p.m. PT (11 p.m. ET).

Interac has advised Central 1 that they are still observing e-Transfer impacts and are continuing to work on resolving their e-Transfer degradation.

An update will be provided by 7 p.m. PT (10 p.m. ET) or sooner, should a change in status occur or additional information is identified.

Interac continues to work on resolving their e-Transfer degradation.

An update will be provided by 3 p.m. PT (6 p.m. ET) or sooner, should a change in status occur or additional information is identified.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Interac continues to work to resolve their e-Transfer degradation. We are still seeing elevated response times from Interac for all clients, affecting e-Transfer versions 3.4 and 3.5.
An update will be provided by 1 p.m. PT (4 p.m. ET) or sooner.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Interac at this time has not been able to resolve their e-Transfer degradation. We are seeing elevated response times from Interac for all clients, affecting e-Transfer versions 3.4 and 3.5. as there are some time-outs as API calls are taking longer than expected to execute.

Your users may experience a delay in sending and receiving transfers such as auto-deposits, Q&A, and money request transfers. Technical teams are engaged and working to troubleshoot the issue

Next update will be provided by 11 a.m. PT (2 p.m. ET) or sooner, should a change in status occur or additional information is identified.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

Central 1 has been informed by Interac that there is a intermittent service degradation on the e-Transfer platform, on both versions 3.4 and 3.5 . Interac Technical teams are actively investigating.
Start time of the degradation: Friday, November 01 by 6:40 a.m. PT (9:40 a.m. ET).
An update will be provided by 9 a.m. PT (12 p.m. ET) or sooner.
Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2