Outage in Central 1

INC189678: Online Banking Outage

Resolved Major
November 01, 2024 - Started about 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

Please note that we are currently experiencing a service outage on the Forge and MemberDirect platform, on both Desktop and mobile app. Users are not able to login and may see an error on the login page. We are in the process of doing an emergency server restart and our teams are actively investigating. An update will be provided by or before 10 am PT (1pm ET). Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 Critical/High Priority Incident Alert Central 1 INTERAC e-Transfers® (EMT)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/01/2024 11:43PM

Services have remained stable and online banking degradation was limited to a 25 minute window between 8:25 to 8:50 a.m. PT (11:25 to 11:50 a.m. ET).

A postmortem will be completed and published to this page within the next few weeks.

MONITORING about 1 year ago - at 11/01/2024 04:42PM

Forge and MemberDirect Online Banking service stability has recovered and have remained stable.

The login services to online banking were degraded this morning between 8:25 to 8:50 a.m. PT (11:25 to 11:50 a.m. ET).

Central 1 will continue our root cause analysis investigation today and continue to monitor services throughout the day.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING about 1 year ago - at 11/01/2024 03:55PM

Please note that we are currently experiencing a service outage on the Forge and MemberDirect platform, on both Desktop and mobile app. Users are not able to login and may see an error on the login page.
We are in the process of doing an emergency server restart and our teams are actively investigating.
An update will be provided by or before 10 am PT (1pm ET).

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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