Outage in Central 1

Update - INC231108 - AFT Return Processing Delay

Minor

November 04, 2026 - Started about 4 hours ago
Official incident page

Incident Report

Central 1 has identified that return AFT items dated November 2 that were missed and subsequently reprocessed were not included in this morning’s ICBR report. Central 1's technical team is currently investigating the issue. We will provide an update by 10 a.m. PT (12 p.m. ET), or sooner if we receive additional information. Central 1 Support – support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

IDENTIFIED about 2 hours ago - at 11/04/2026 04:50PM

We processed the return items received during the morning of November 2 on November 3. However, we did not pick up a second file received on the afternoon of November 2 for processing.

We have submitted the affected returns through the Payments Canada exchange, and they will be included in tomorrow's report.

Central 1 Support – support@central1.com - 1.888.889.7878, press 1

IDENTIFIED about 4 hours ago - at 11/04/2026 02:45PM

Central 1 has identified that return AFT items dated November 2 that were missed and subsequently reprocessed were not included in this morning’s ICBR report.

Central 1's technical team is currently investigating the issue.

We will provide an update by 10 a.m. PT (12 p.m. ET), or sooner if we receive additional information.

Central 1 Support – support@central1.com - 1.888.889.7878, press 1

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