Outage in CentralReach
Platform Performance Issues
Resolved MajorIncident Report
We are aware of platform performance problems with the CentralReach system. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 02/19/2026 03:16PM
CentralReach platform performance has returned to expected levels on the web and for CR Mobile.
INVESTIGATING
4 days ago - at 02/19/2026 01:53PM
We are aware of platform performance problems with the CentralReach system. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.
source IsDown
Service outage affecting billing and scheduling
Reports started about 1 hour before official outage was reported
Users report inability to load scheduling, billing, and non-billable event settings. Errors include 'error loading metadata', access issues in billing module, and failure to start sessions.
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