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Outage in CentralReach

Platform Performance Issues

Resolved Major
February 19, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of platform performance problems with the CentralReach system. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.
Components affected
CentralReach Platform

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/19/2026 03:16PM

CentralReach platform performance has returned to expected levels on the web and for CR Mobile.

INVESTIGATING about 2 months ago - at 02/19/2026 01:53PM

We are aware of platform performance problems with the CentralReach system. Our team is actively investigating and working to resolve this incident as soon as possible. We apologize for the inconvenience. We will provide more information as soon as it's available.

source IsDown Service outage affecting billing and scheduling Reports started about 1 hour before official outage was reported

Users report inability to load scheduling, billing, and non-billable event settings. Errors include 'error loading metadata', access issues in billing module, and failure to start sessions.

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