Outage in Centrify Cloud Service

Centrify Mobile App for iOS Issue

Resolved Maintenance
March 23, 2022 - Started almost 3 years ago - Lasted about 1 month
Official incident page

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Outage Details

This notification is to share information of a recently reported issue with the Centrify Mobile App for iOS. This issue has no impact on cloud services, just the mobile app for iOS. After updating iOS to 15.4, there is an issue with the login screen no longer being displayed. We are currently investigating this issue, but do not have a solution yet. To avoid running into this issue, we recommend not updating to iOS 15.4. For more information and future updates, please see: https://thycotic.force.com/centrifysupport/Article/KB-010136-Why-is-no-login-option-shown-on-the-main-screen-of-the-Centrify-Mobile-App-for-iOS. Thank you for your patience as we work to resolve this. For any questions, please contact our support team at https://delinea.com/support.
Components affected
Centrify Cloud Service apac Centrify Cloud Service cloud Centrify Cloud Service emea Centrify Cloud Service fedpod0 Centrify Cloud Service pod10 Centrify Cloud Service pod15 Centrify Cloud Service pod20 Centrify Cloud Service pod22 Centrify Cloud Service pod25 Centrify Cloud Service pod27 Centrify Cloud Service pod29 Centrify Cloud Service pod31 Centrify Cloud Service pod32 Centrify Cloud Service pod33 Centrify Cloud Service pod34 Centrify Cloud Service pod35 Centrify Cloud Service pod36 Centrify Cloud Service pod40 Centrify Cloud Service pod44 Centrify Cloud Service pod51 Centrify Cloud Service pod7 Centrify Cloud Service pod8
Latest Updates ( sorted recent to last )
INVESTIGATING almost 3 years ago - at 04/25/2022 04:11PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 03/23/2022 09:28PM

This notification is to share information of a recently reported issue with the Centrify Mobile App for iOS. This issue has no impact on cloud services, just the mobile app for iOS.

After updating iOS to 15.4, there is an issue with the login screen no longer being displayed. We are currently investigating this issue, but do not have a solution yet. To avoid running into this issue, we recommend not updating to iOS 15.4. For more information and future updates, please see: https://thycotic.force.com/centrifysupport/Article/KB-010136-Why-is-no-login-option-shown-on-the-main-screen-of-the-Centrify-Mobile-App-for-iOS.

Thank you for your patience as we work to resolve this. For any questions, please contact our support team at https://delinea.com/support.

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