Delinea Cloud Suite 25.1 MFA Issues

This incident has been resolved.

The problem appears to be resolved.

Delinea engineering has deployed a hotfix for this issue. MFA should be working normally again but if you still see any issues with it, please contact Delinea support at +1 (202) 991-0540.

Thank you.

As mentioned in the support article, we have a hotfix ready and will begin deploying it to the affected clusters shortly. During this process, you may experience intermittent connectivity loss to the service.

We appreciate your patience as we work to fully resolve the issue.

Delinea engineering is still working to resolve this issue. In the meantime, a knowledgebase article has been created for customers to watch for additional information and any updates.

The article can be found here:

https://support.delinea.com/s/article/1741019324260

Thank you for your patience while we work through this issue.

This issue is still being worked by the Delinea engineering team. However, they have suggested 2 workarounds until a resolution is found:

1 - The top recommendation is for impacted customers to upgrade agents to at least this version 2023.1 (6.0.1-374).
2 - If unable to upgrade, an alternative option be to disable MFA temporarily.

Delinea is currently working on an issue where some customers who have MFA enabled are unable to log into their servers.

We'll provide updates as we learn more.

Thank you for your patience.