Outage in Certain

Performance disruption affecting customers on Pods 2 and 3

Resolved Major
July 30, 2023 - Started about 2 years ago - Lasted about 23 hours
Official incident page

Incident Report

We're currently investigating and working to quickly resolve the disruption. We appreciate your patience as we work to resolve this incident.
Components affected
Certain UI Access Certain UI Access Certain API Access Certain API Access
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 07/31/2023 01:41AM

Description: Performance disruption affecting both the API and UI for customers on Pods 2 and 3

Status: The issue is now resolved. We appreciate your patience during this incident. Time of resolution confirmed as: 9:20PM PT on Saturday, 7/29.

MONITORING about 2 years ago - at 07/30/2023 04:25AM

Functionality has been restored. We are now monitoring to ensure the resolution.

MONITORING about 2 years ago - at 07/30/2023 04:23AM

Functionality has been restored. We are now monitoring to ensure the resolution.

INVESTIGATING about 2 years ago - at 07/30/2023 03:59AM

We're currently working to resolve the performance disruption affecting the
API and UI on Pods 2 and 3. We appreciate your patience as we work to resolve this incident.

INVESTIGATING about 2 years ago - at 07/30/2023 03:11AM

We're currently investigating and working to quickly resolve the disruption. We
appreciate your patience as we work to resolve this incident.

Latest Certain outages

Performance disruption/degradation affecting UI for customers on Pod 3 - 7 months ago
Performance disruption affecting customers on Pods 2 and 3 - almost 2 years ago
Service Degradation Across All Pods - over 2 years ago
Service Degradation Across All Pods Affecting Certain's UI - over 2 years ago

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