Outage in Certify

Expense Report Create and Submit

Resolved Minor
November 19, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected
Components affected
Certify Expense Report Create and Submit
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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 11/19/2024 05:14PM

Our FX provider has restored our service and expense conversions are functioning as expected.

IDENTIFIED 11 months ago - at 11/19/2024 03:48PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 11 months ago - at 11/19/2024 03:47PM

End users submitting out-of-pocket expenses in a non-native currency are currently unable to retrieve FX rates. We are working diligently with our FX provider to restore this service as quickly as possible. Please note that any expenses incurred in a non-native currency and imported from an integrated credit card program will not be affected

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