Outage in Certify

Delayed Import of Emailed Receipts

Resolved Minor
March 11, 2025 - Started about 17 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue which is delaying the import of receipts emailed to receipts@certify.com. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.
Components affected
Certify Receipts by Email
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 03/11/2025 08:20PM

This issue has been resolved and all emailed receipt functionality has resumed normal processing.

MONITORING about 16 hours ago - at 03/11/2025 05:23PM

The issue impacting receipts emailed to receipts@certify.com has been remediated and we are continuing to monitor the situation closely

INVESTIGATING about 17 hours ago - at 03/11/2025 04:39PM

We are currently investigating an issue which is delaying the import of receipts emailed to receipts@certify.com. In the interim, customers are encouraged to upload the receipts directly to their Wallet via desktop upload, or use the Mobile App.

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