Outage in Certify
Users Unable to Email Receipts
Resolved MinorIncident Report
We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 04/15/2025 03:57PM
All receipts emailed during the incident have been successfully imported to the impacted users' Wallets. We apologize for this inconvenience and thank you for your patience while we addressed this issue.
MONITORING
10 months ago - at 04/15/2025 03:49PM
We've identified and corrected the issue preventing receipts from importing via email. Receipts emailed during the incident will import within the next 30 minutes as we work to clear the backlog of pending receipt imports.
INVESTIGATING
10 months ago - at 04/15/2025 03:22PM
We are currently investigating an issue which is preventing some users from emailing receipts to their Wallets. While we investigate this issue, users are encouraged to leverage direct receipt upload or use our mobile app to add receipts to their Wallets.
Latest Certify outages
Users unable to Login - about 1 month ago
Email Notifications - 5 months ago
Error When Attempting to Manually Download Export Files - 9 months ago
Delayed Import of Emailed Receipts - 11 months ago
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