Outage in Certify

Error When Attempting to Manually Download Export Files

Resolved Minor
April 24, 2025 - Started 6 months ago - Lasted about 23 hours
Official incident page

Incident Report

We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.
Components affected
Certify Analytics and Reporting
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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/25/2025 12:48PM

This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

IDENTIFIED 6 months ago - at 04/24/2025 01:59PM

We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

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