Outage in Certify

Error When Attempting to Manually Download Export Files

Resolved Minor
April 24, 2025 - Started 18 days ago - Lasted about 23 hours
Official incident page

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Outage Details

We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.
Components affected
Certify Analytics and Reporting
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/25/2025 12:48PM

This issue has been resolved and impacted customers may resume downloading export files from the Accounts Payable Report. Thank you for your patience.

IDENTIFIED 18 days ago - at 04/24/2025 01:59PM

We have identified an issue which may impact a customer's custom export file when attempting to manually download the file from the Accounts Payable Report. A fix for this issue is currently in testing and we anticipate this matter will be resolved by the end of the day, April 24th.

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