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Certify Outage History

Every past Certify outage tracked by IsDown, with detection times, duration, and resolution details.

There were 58 Certify outages since February 2015. The 5 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor May 29, 2026

May 2026: Delayed OCR Processing Times

Detected May 29, 2026 3:41 PM UTC · Resolved May 29, 2026 5:16 PM UTC · Duration about 2 hours

Certify experienced delayed OCR processing times for receipts over a 1.6-hour period. The issue affected the speed at which receipt optical character recognition was performed. The problem was resolved and OCR processing returned to normal performance levels.

Major May 8, 2026

May 2026: Users Unable to Login

Detected May 8, 2026 12:04 AM UTC · Resolved May 8, 2026 12:19 AM UTC · Duration 15 minutes

The Certify service experienced a major incident where users were unable to log in to the application. The issue affected the Certify Web Site Login component for 15 minutes. The problem was investigated and resolved, with users able to log in normally again.