Outage in Change Healthcare

Incident Update: Clearance Patient Access Suite and Assurance Reimbursement Management are not performing as expected

Resolved Major
June 12, 2024 - Started 6 months ago - Lasted 1 day
Official incident page

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Outage Details

Clearance Patient Access Suite is experiencing a performance issue with bidirectional transaction processing. Impact may include: Eligibility (271) responses not returning to your HIS system Inability to login Assurance Reimbursement Management is currently experiencing a performance issue. This may result in: Slow, failed or queued jobs Inability to login Optum is working to resolve these issues. We will notify you as soon as additional information becomes available. We apologize for any inconvenience. Action Required: None. INC0568992
Components affected
Change Healthcare AhiQA Change Healthcare Assurance Reimbursement Management Change Healthcare Clearance Patient Access Suite
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/13/2024 08:05PM

Clearance Patient Access Suite and Assurance Reimbursement Management continue to perform as expected. This issue is now resolved.

MONITORING 6 months ago - at 06/12/2024 09:05PM

Clearance Patient Access Suite and Assurance Reimbursement Management are now performing as expected. We continue to monitor the issue, and will send more updates as needed.
If you continue to have issues, please restart your user interface.

INVESTIGATING 6 months ago - at 06/12/2024 07:04PM

We are continuing to investigate this issue.

INVESTIGATING 6 months ago - at 06/12/2024 06:35PM

Clearance Patient Access Suite is experiencing a performance issue with bidirectional transaction processing. Impact may include:
Eligibility (271) responses not returning to your HIS system
Inability to login

Assurance Reimbursement Management is currently experiencing a performance issue. This may result in:
Slow, failed or queued jobs
Inability to login

Optum is working to resolve these issues. We will notify you as soon as additional information becomes available.

We apologize for any inconvenience.

Action Required: None.

INC0568992

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