Outage in Change Healthcare

New Incident: SmartPay Plus Experiencing Issue Affecting Daily Reports

Resolved Minor
March 10, 2025 - Started about 2 months ago - Lasted 3 days
Official incident page

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Outage Details

SmartPay Plus is experiencing an issue affecting daily reports. We are actively engaged in determining the scope and implementing a fix. We understand the importance of these reports to your operations and are working diligently to resolve the issue as quickly as possible. An updated notification will be sent once the issue is resolved. REF 16784608
Components affected
Change Healthcare SmartPay Plus for Providers
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/13/2025 02:25PM

This incident has been resolved.

INVESTIGATING about 2 months ago - at 03/10/2025 05:21PM

SmartPay Plus is experiencing an issue affecting daily reports. We are actively engaged in determining the scope and implementing a fix.

We understand the importance of these reports to your operations and are working diligently to resolve the issue as quickly as possible. An updated notification will be sent once the issue is resolved.

REF 16784608

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