Outage in Change Healthcare

Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma

Resolved Minor
September 18, 2025 - Started 3 months ago - Lasted about 1 month
Official incident page

Incident Report

Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages. Optum Insight is troubleshooting this issue and will update once resolved.
Components affected
Change Healthcare Enterprise Pharmacy System Change Healthcare Exchange Dx

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 03:10PM

This incident has been resolved.

MONITORING 3 months ago - at 09/18/2025 07:13PM

Update: The issue is considered resolved but Optum Insight will continue to monitor.

Original message posted Sept. 18, 2025
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

INVESTIGATING 3 months ago - at 09/18/2025 12:58PM

Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

Optum Insight is troubleshooting this issue and will update once resolved.

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