Outage in Change Healthcare

Update: Pharmacy claims failing to Data Rx and Medicaid Oklahoma

Minor
September 18, 2025 - Started about 7 hours ago
Official incident page

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Outage Details

Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages. Optum Insight is troubleshooting this issue and will update once resolved.
Components affected
Change Healthcare Enterprise Pharmacy System Change Healthcare Exchange Dx
Latest Updates ( sorted recent to last )
MONITORING 23 minutes ago - at 09/18/2025 07:13PM

Update: The issue is considered resolved but Optum Insight will continue to monitor.

Original message posted Sept. 18, 2025
Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

INVESTIGATING about 7 hours ago - at 09/18/2025 12:58PM

Optum Insight Rx Connect is experiencing sporadic connectivity issues to Data Rx and Medicaid Oklahoma BINs impacting inbound pharmacy transactions starting Sept. 17, 2025. Pharmacies may experience ERX02 or ERX03 error messages.

Optum Insight is troubleshooting this issue and will update once resolved.

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