Outage in Change Healthcare
Update Notice - RXSS RXN API - RECAST CLAIM FORMATTER - Users are experiencing latency
Resolved MajorIncident Report
Dear Customers,
We are aware of slow response times and rejections with Recast. We are actively investigating the slowness and will provide updates as more information becomes available.
Services impacted: Recast
Questions? For more information, please contact Central Services Support by emailing cssupport@optum.com.
#INC49624728
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 04/22/2026 11:36PM
RXSS RXN API performance issue (Recast Claim Formatter – CHC) is resolved, with services fully restored. Monitoring continues, and RCA will follow. We appreciate your patience.
INC# INC49624728
MONITORING
8 days ago - at 04/22/2026 10:03PM
Recast service is improving. Monitoring in progress
INC# INC49624728
INVESTIGATING
8 days ago - at 04/22/2026 09:07PM
Recast service is still unavailable. Restoration effort remains in progress.
INC# INC49624728
INVESTIGATING
8 days ago - at 04/22/2026 07:59PM
Recast service is still unavailable. Restoration effort remains in progress.
INC# INC49624728
INVESTIGATING
8 days ago - at 04/22/2026 06:53PM
Recast service is still unavailable. Restoration effort remains in progress.
INC# INC49624728
INVESTIGATING
8 days ago - at 04/22/2026 05:45PM
Recast service is still unavailable. Restoration effort remains in progress.
INC# INC49624728
INVESTIGATING
8 days ago - at 04/22/2026 04:40PM
Recast service remains down, and restoration activities are ongoing.
INC#INC49624728
INVESTIGATING
8 days ago - at 04/22/2026 03:43PM
Recast service is still unavailable. Restoration effort remains in progress.
#INC49624728
INVESTIGATING
8 days ago - at 04/22/2026 02:39PM
Dear Customers,
We are aware of slow response times and rejections with Recast. We are actively investigating the slowness and will provide updates as more information becomes available.
Services impacted: Recast
Questions? For more information, please contact Central Services Support by emailing cssupport@optum.com.
#INC49624728
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