Outage in Change Healthcare

Initial Notice- CLINICAL EXCHANGE - Access issues

Resolved Major
September 23, 2025 - Started 10 days ago - Lasted 13 minutes
Official incident page

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Outage Details

There is an issue impacting One Healthcare ID. This is impacting access to both Clinical Exchange portal and Self-Service tools access. We will provide updates as more information becomes available.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 09/23/2025 02:14PM

The One Healthcare access issue is resolved as of 8:50 AM CT. Thank you for your patience as our teams worked to resolve this issue.

INVESTIGATING 10 days ago - at 09/23/2025 02:03PM

There is an issue impacting One Healthcare ID. This is impacting access to both Clinical Exchange portal and Self-Service tools access. We will provide updates as more information becomes available.

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