Outage in Change Healthcare

Optum Insight MedRX Invoice Errors

Resolved Minor
September 17, 2025 - Started about 2 months ago - Lasted about 1 month
Official incident page

Incident Report

This message is intended for Pharmacy Network MedRX customers. Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.
Components affected
Change Healthcare MedRx

Need to monitor Change Healthcare outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 10/21/2025 03:09PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 09/17/2025 04:53PM

This message is intended for Pharmacy Network MedRX customers.

Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.

Latest Change Healthcare outages

Update Notice: EXPLORE DX REPORTING SERVICE (CHC) - AbsoluteAR data is not current in Explore EDW. The remediation is taking way too long. - 8 days ago
Initial Notice: MEDRX AZURE (CHC) - Pharmacies are reporting that MedRx claims are timing out, preventing patients from picking up their medications - 8 days ago
New Incident: multiple products- Production - 10 days ago
System Incident - Multiple Products Being Impacted - 10 days ago
Update Notice: CLINICAL EXCHANGE - Customer reporting that they were getting a service unavailable - 15 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook