Outage in Change Healthcare

Optum Insight MedRX Invoice Errors

Minor
September 17, 2025 - Started about 4 hours ago
Official incident page

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Outage Details

This message is intended for Pharmacy Network MedRX customers. Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.
Components affected
Change Healthcare MedRx
Latest Updates ( sorted recent to last )
IDENTIFIED about 4 hours ago - at 09/17/2025 04:53PM

This message is intended for Pharmacy Network MedRX customers.

Optum Insight has identified an issue causing duplicate line items for MedRX products on August invoices resulting in an erroneous total amount due. Please disregard these erroneous invoices, as corrected invoices are being generated and will be sent to customers as soon as possible. We apologize for any inconvenience and are implementing steps to prevent this issue from recurring in the future.

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