Outage in Change Healthcare

resolved: Clinical Exchange : Customers reporting that they are unable to access the application.

Resolved Major
September 15, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

09/15/2025 - 09:12:00 AM EST There is currently intermittent access issues with the Clinical Exchange and Clinical Exchange SST applications. INC#45398327
Components affected
Change Healthcare Clinical Exchange Channel Partners including ePrescribe and Orders & Results

Need to monitor Change Healthcare outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/15/2025 01:57PM

The access issue has been resolved as of 8:10 AM CT. Both Clinical Exchange and Clinical Exchange SST are now available.

INVESTIGATING about 2 months ago - at 09/15/2025 01:12PM

09/15/2025 - 09:12:00 AM EST

There is currently intermittent access issues with the Clinical Exchange and Clinical Exchange SST applications.

INC#45398327

Latest Change Healthcare outages

Initial : Eligibility Issues for Commercial and Medicaid MedRx - about 8 hours ago
Update Notice: EXPLORE DX REPORTING SERVICE (CHC) - AbsoluteAR data is not current in Explore EDW. The remediation is taking way too long. - 10 days ago
Initial Notice: MEDRX AZURE (CHC) - Pharmacies are reporting that MedRx claims are timing out, preventing patients from picking up their medications - 11 days ago
New Incident: multiple products- Production - 12 days ago
System Incident - Multiple Products Being Impacted - 12 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook