Outage in Change Healthcare

Resolved : Customer Care Hub

Resolved Minor
February 18, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

New incident: Customer Care Hub is not performing as expected. 02/18/2025 9:40AM ET This message is intended for customers of Customer Care Hub. Customer Care Hub customers are currently experiencing issues with case management to create, view and update cases. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you. #INC0688268
Components affected
Change Healthcare Customer Care Hub

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/18/2025 05:48PM

The issue is now resolved. Users may resume case management functionality to create, view and update cases via the Customer Care Hub. We apologize for the disruption.

IDENTIFIED 8 months ago - at 02/18/2025 03:38PM

Issue is still the same occurring. Team is continuing to work through issue.

INVESTIGATING 8 months ago - at 02/18/2025 02:44PM

New incident: Customer Care Hub is not performing as expected.
02/18/2025 9:40AM ET

This message is intended for customers of Customer Care Hub.

Customer Care Hub customers are currently experiencing issues with case management to create, view and update cases. Optum is triaging the issue and will provide further updates as they are available. We apologize for the inconvenience this situation has caused you.

#INC0688268

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