Outage in Change Healthcare

New Incident: Clearance Estimator is experiencing a processing issue

Resolved Minor
December 26, 2024 - Started 7 days ago - Lasted about 21 hours
Official incident page

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Outage Details

Clearance Support has been notified that Microsoft is experiencing connectivity issues in their South Central US region, starting at approximately 2:00 p.m. ET. Due to this, you will be unable to access Estimator until Microsoft is able to correct the issue. This will result in a message stating: ERROR: System was unable to connect to Bill Estimate Interface. Please contact your system administrator. Action Required: None – please be aware of the issue above. We will send out a resolved notice once Microsoft corrects this issue. REF 15698968
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/27/2024 07:17PM

Microsoft has resolved its connectivity issues.

Action Required: None, Estimator is now accessible.

Previous message:
Clearance Support has been notified that Microsoft is experiencing connectivity issues in their South Central US region, starting at approximately 2:00 p.m. ET. Due to this, you will be unable to access Estimator until Microsoft is able to correct the issue. This will result in a message stating: ERROR: System was unable to connect to Bill Estimate Interface. Please contact your system administrator.

Action Required: None – please be aware of the issue above. We will send out a resolved notice once Microsoft corrects this issue.

IDENTIFIED 7 days ago - at 12/26/2024 09:52PM

Clearance Support has been notified that Microsoft is experiencing connectivity issues in their South Central US region, starting at approximately 2:00 p.m. ET. Due to this, you will be unable to access Estimator until Microsoft is able to correct the issue. This will result in a message stating: ERROR: System was unable to connect to Bill Estimate Interface. Please contact your system administrator.

Action Required: None – please be aware of the issue above. We will send out a resolved notice once Microsoft corrects this issue.

REF 15698968

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