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Outage in Optum Enterprise Imaging

Important Update: Multi-Factor Authentication (MFA) Required for Stratus Imaging Applications

Resolved Major
April 26, 2024 - Started almost 2 years ago - Lasted 4 months
Official incident page

Incident Report

To further enhance the Stratus Imaging PACS and Stratus Imaging Share applications, Change Healthcare is requiring Multi-Factor Authentication (MFA) for all non-federated users on April 30th, 2024. MFA is available at no extra costs.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/03/2024 12:50PM

We are pleased to announce that the implementation of Multifactor Authentication (MFA) across all Stratus applications has been successfully completed. This enhancement significantly increases the security of your accounts and ensures greater protection of your data.

Over the past several months, we are happy to report that there have been no system issues related to this update. We are confident that this improvement will provide you with a more secure and reliable experience.

If you have any questions or concerns regarding this update, please do not hesitate to reach out to our Customer Support team at (800) 663-2533 or open a support request at https://enterpriseimaging-support.optum.com/Portal/s/.

Thank you for your continued trust and partnership.

MONITORING almost 2 years ago - at 04/26/2024 09:56PM

To further enhance the Stratus Imaging PACS and Stratus Imaging Share applications, Change Healthcare is requiring Multi-Factor Authentication (MFA) for all non-federated users on April 30th, 2024. MFA is available at no extra costs.

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