Outage in Channable

Delay in stock updates

Resolved Minor
May 12, 2025 - Started 6 months ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently investigating an issue which is affecting our processing time for real-time stock updates via order connections. While this incident is ongoing stock updates for received orders may be delayed by several hours. This incident does not impact stock updates via channels.
Components affected
Channable Orders

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/13/2025 10:56AM

This incident has been resolved.

MONITORING 6 months ago - at 05/13/2025 09:42AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 6 months ago - at 05/13/2025 08:55AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 6 months ago - at 05/12/2025 04:28PM

We are currently investigating an issue which is affecting our processing time for real-time stock updates via order connections. While this incident is ongoing stock updates for received orders may be delayed by several hours.

This incident does not impact stock updates via channels.

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