Outage in Channable
Returns for several Mirakl platforms is not performing accordingly
Resolved MinorIncident Report
We are currently investigating a report about Returns not working as expected for different Mirakl platforms (i.e. Carrefour, Fonq and Kruidvat among others). We are determining the impact as we speak. Exports to these channels or regular Order handling remain unaffected.
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 12/03/2025 10:05AM
We have determined what caused the problem and changed our internal logic for handling Returns for the different Mirakl platforms. The system is now quicker and more robust. Handling of returns will continue and works as expected. Other features were fully unaffected.
INVESTIGATING
4 months ago - at 12/03/2025 08:54AM
We are continuing to investigate this issue.
INVESTIGATING
4 months ago - at 12/03/2025 08:37AM
We are currently investigating a report about Returns not working as expected for different Mirakl platforms (i.e. Carrefour, Fonq and Kruidvat among others). We are determining the impact as we speak. Exports to these channels or regular Order handling remain unaffected.
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