Outage in Channel.io

Service Partially Unavailable

Resolved Minor
July 08, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Timeline There was a server-side problem at 10:35 a.m. The team recognized the problem at 10:40 a.m. At 11:05 a.m., the desk server (ch-drop wizard) conducted a hotfix to fix the open search timeout. Since then, the problem has been normalized and we are currently trying to figure out the exact cause. After 11:15 a.m. ----- 문제 발생 타임라인 오전 10시 35분 서버 쪽 이슈 발생 오전 10시 40분 팀에서 문제 인지 오전 11시 5분 데스크 서버 (ch-dropwizard)에서 opensearch timeout을 수정하는 핫픽스 진행 오전 11시 15분 이후 문제가 된 부분은 정상화 되었고, 현재 정확한 원인 파악중입니다.
Latest Updates ( sorted recent to last )
INVESTIGATING 10 months ago - at 07/08/2024 02:32AM

Timeline
There was a server-side problem at 10:35 a.m.
The team recognized the problem at 10:40 a.m.
At 11:05 a.m., the desk server (ch-drop wizard) conducted a hotfix to fix the open search timeout.
Since then, the problem has been normalized and we are currently trying to figure out the exact cause. After 11:15 a.m.

-----
문제 발생 타임라인

오전 10시 35분 서버 쪽 이슈 발생
오전 10시 40분 팀에서 문제 인지
오전 11시 5분 데스크 서버 (ch-dropwizard)에서 opensearch timeout을 수정하는 핫픽스 진행
오전 11시 15분 이후 문제가 된 부분은 정상화 되었고, 현재 정확한 원인 파악중입니다.

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