Check if Channel.io is down, official outages, user-reported issues, and outages map.
Channel.io is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 90 incidents since started monitoring Channel.io status in July 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Channel.io outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Oct 20, 2025
03:50 AM EDT
|
Major
트윌리오 계정을 사용해 해외 고객에게 발송되는 문자 (마케팅, 팔로업 알림) 발송에 일시적인 문제가 발견되었습니다. 트윌리오 측 장애로 확인되며, 불편을 드려 죄송합니다. 자...
|
about 18 hours |
|
Oct 19, 2025
09:10 PM EDT
|
Major
수신함에서 10월 15일 오전 11시~10월 19일 오후 12시 45분 작성된 메시지에 대해 검색이 불가능한 문제가 발견되었습니다. 원인 확인 후 해결 중입니다. 불편을 드려...
|
about 2 hours |
|
Oct 15, 2025
08:35 PM EDT
|
Major
트윌리오 계정을 사용해 해외 고객에게 발송되는 문자 (마케팅, 팔로업 알림) 발송에 일시적인 문제가 발견되었습니다. 원인 확인 후 즉시 조치하겠습니다. 불편을 드려 죄송합니다...
|
about 2 hours |
|
Oct 13, 2025
01:09 AM EDT
|
Major
진행 중 상담에 전화 유형의 상담이 없으나, 오퍼레이터 상태가 '전화 후처리 중'으로 표시되는 문제가 일부 케이스에서 아직 해결되지 않은 것으로 확인됩니다. 문제 해결 후 재...
|
about 2 hours |
|
Oct 12, 2025
09:59 PM EDT
|
Major
진행 중 상담에 전화 유형의 상담이 없으나, 오퍼레이터 상태가 '전화 후처리 중'으로 표시되는 문제가 발견되었습니다.
원인 파악 및 해결 중입니다. 불편을 드려 죄송합니다.
...
|
about 2 hours |
|
Oct 09, 2025
09:46 PM EDT
|
Minor
운영시간 자동화 기능에 일시적인 문제가 발견되어 안내드립니다. 임시방편으로 수동으로 운영 상태를 변경 후 저장해주시기 바랍니다. 현재 신속한 조치중이며, 복구 시 안내드리도록...
|
about 2 hours |
|
Sep 16, 2025
07:59 PM EDT
|
Major
수신함 검색 시 화면이 무한 로딩되는 일시적인 문제가 발견되어 안내드립니다. 현재 신속한 조치중이며, 복구 시 안내드리도록 하겠습니다. 이용에 불편을 드려 죄송합니다.
T...
|
about 3 hours |
|
Sep 11, 2025
09:03 PM EDT
|
Minor
1. 고객 정보 중 온/오프라인 여부 표시가 보여지지 않는 오류 (해결 완료)
2. 앱 메신저의 카카오톡 항목이 보여지지 않는 오류 (해결 완료)
3. 카카오 알림톡 템플릿이...
|
3 days |
|
Sep 02, 2025
06:18 AM EDT
|
Minor
AI ALF 기능에 일시적인 문제가 발견되어 안내드립니다.
8월 28일 20시 15분 이후 신규 생성 또는 수정된 버전이 퍼블리시(공개) 된 도큐먼트 아티클 중 일부 아티클...
|
about 4 hours |
|
Aug 28, 2025
09:20 PM EDT
|
Major
Temporary issue has been detected with Phone feature(Japan area Only). We are currently investiga...
|
about 2 hours |
See what users are saying about Channel.io issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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| Component | Status |
|---|---|
| api.channel.io | OK |
| channel.io | OK |
| ws.channel.io | OK |
Channel.io is a customer communication platform that integrates messaging, live chat, and customer support functionalities across various digital channels.
Monitoring Channel.io since July 2021
Tracking 3 Channel.io services and regions
40 incidents in 2025
IsDown is a status page aggregator that monitors if Channel.io and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Channel.io, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Channel.io (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Channel.io's 3 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Channel.io and other services.
IsDown checks Channel.io official status page for major/minor outages or downtimes. A major outage is when Channel.io experiences a critical issue that severely affects one or more services/regions. A minor incident is when Channel.io experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Channel.io outage, we send you an alert and update your dashboard and status page.
Channel.io and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Channel.io status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Channel.io publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Channel.io and all their 3 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Channel.io but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Channel.io and other services.
Start Monitoring for Free
IsDown integrates with 20+ tools. Connect the status of Channel.io and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Channel.io down?'
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While Downdetector relies on user-submitted reports to detect Channel.io outages, IsDown monitors Channel.io's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official Channel.io status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including Channel.io in a single dashboard. | ||
| Instant Channel.io outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Channel.io official status and user-reported issues. | ||
| Maintenance feed for Channel.io | ||
| Granular alerts filtering by Channel.io components and regions. |
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Channel.io isn't down. You can check Channel.io status and incident details on the top of the page. IsDown continuously monitors Channel.io official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Channel.io is currently operational. You can check Channel.io status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Channel.io being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Channel.io official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Channel.io last outage was on October 20, 2025 with the title "해외 문자 발송에 문제 발견 | Temporary issue detected with SMS Sending Service"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Channel.io and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Channel.io is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Channel.io's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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