Outage in ChannelAdvisor Page

Amazon AWS Issues

Resolved Minor
October 20, 2025 - Started about 1 month ago - Lasted 31 minutes
Official incident page

Incident Report

Amazon AWS is currently experiencing an outage, causing delays in Rithum for Brands ability to process data. As a result, you may experience delays within the Brands Platform in processing inventory files, API calls and/or product and order processing feeds across multiple AWS-related channels. We have contacted Amazon and are awaiting further information.
Components affected
ChannelAdvisor Page API ChannelAdvisor Page Products ChannelAdvisor Page Sell: Marketplaces, First Party & Webstores ChannelAdvisor Page Fulfill: Orders & Fulfillment ChannelAdvisor Page System

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/20/2025 12:10PM

This issue has been resolved. There is no action required on the part of Rithum clients.

INVESTIGATING about 1 month ago - at 10/20/2025 11:49AM

Amazon AWS is currently experiencing an outage, causing delays in Rithum for Brands ability to process data.

As a result, you may experience delays within the Brands Platform in processing inventory files, API calls and/or product and order processing feeds across multiple AWS-related channels.

We have contacted Amazon and are awaiting further information.

Latest ChannelAdvisor Page outages

Rithum for Brands Experiencing Connectivity Issues - about 5 hours ago
Amazon Order Import and Product Issues - about 1 month ago
Rithum for Brands API Connectivity Issues - about 1 month ago
Rithum Product and Order Issues - 3 months ago
Newegg Product Update Issues - 4 months ago

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