Outage in ChannelAdvisor Page

Amazon Order Import and Product Issues

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 9 hours
Official incident page

Incident Report

Our Engineering team is currently investigating delays importing orders from Amazon US and Amazon CA. We have contacted Amazon and are awaiting additional information. This alert will be updated as more information is available.

Components affected

ChannelAdvisor Page Fulfill: Orders & Fulfillment

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/21/2025 12:11AM

This issue has been resolved. There is no action required on the part of Rithum clients.

MONITORING 3 months ago - at 10/20/2025 11:01PM

The root cause of this issue has been resolved and we are currently processing the backlog of data. At this time, all product and order updates are processing normally. We’ll post another update as soon as more information becomes available.

MONITORING 3 months ago - at 10/20/2025 07:56PM

We are continuing to investigate this issue. Product updates and repricer updates to Amazon US and Amazon CA may also be experiencing intermittent delays. We’ll post another update as soon as more information becomes available.

MONITORING 3 months ago - at 10/20/2025 06:58PM

Orders from Amazon US and Amazon CA are now beginning to import.

Our Engineering team is actively monitoring progress and will continue to observe system performance.

INVESTIGATING 3 months ago - at 10/20/2025 05:20PM

We are continuing to investigate this issue. Product updates to Amazon may also be experiencing intermittent delays. We’ll post another update as soon as more information becomes available.

INVESTIGATING 3 months ago - at 10/20/2025 04:26PM

We are also seeing sporadic issues with the Amazon Repricer. This functionality is currently being investigated.

INVESTIGATING 3 months ago - at 10/20/2025 03:40PM

Our Engineering team is currently investigating delays importing orders from Amazon US and Amazon CA. We have contacted Amazon and are awaiting additional information.

This alert will be updated as more information is available.

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