Outage in Chargebee

Spreedly is experiencing intermittent issues with core transactional API

Resolved Minor
January 05, 2023 - Started almost 2 years ago - Lasted about 9 hours
Official incident page

Need to monitor Chargebee outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Chargebee, and never miss an outage again.
Start Free Trial

Outage Details

Spreedly is investigating an issue regarding intermittent core 500 errors impacting less than 1% of transactions. Spreedly users might get 5XX errors in their transactions. For more incident updates, please visit: https://status.spreedly.com/
Components affected
Chargebee Spreedly
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/06/2023 04:38AM

The issue has been resolved from Spreedly's end. Callback delivery may continue to experience delays, however the queue is now rapidly decreasing. They have estimated the queue to be caught up and current overnight. Any delayed or missed callbacks will be re-queued tomorrow.

They are still investigating to understand the specific causes of the incident and any residual impact. A post incident review will be published. For more incident updates, please visit: https://status.spreedly.com/

MONITORING almost 2 years ago - at 01/05/2023 09:01PM

The issue has been mitigated from Spreedly's end that caused intermittent 500 errors on Spreedly's Core API and affected asynchronous transactions. Customers are no longer experiencing 500 errors.

Customers may continue to see a delay in callback delivery as the queue is consumed. Spreedly will continue to actively monitor the queue consumption.

INVESTIGATING almost 2 years ago - at 01/05/2023 07:39PM

Spreedly is investigating an issue regarding intermittent core 500 errors impacting less than 1% of transactions. Spreedly users might get 5XX errors in their transactions. For more incident updates, please visit: https://status.spreedly.com/

Latest Chargebee outages

PayPal Service Degradation - about 1 month ago
Invoice Details Page Loading Issue - about 2 months ago

Be the first to know when Chargebee and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime