Outage in Chargebee

Subscription UI Page Errors

Resolved Minor

July 25, 2024 - Started over 1 year ago - Lasted 39 minutes
Official incident page

Incident Report

We are investigating an issue affecting the Subscription UI Page, causing some customers to experience 500 error responses on all the TEST and AU Live sites. Our team is actively working to resolve this issue promptly. We apologize for any inconvenience this may have caused.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/25/2024 01:33PM

We have resolved the 500 error responses on the Subscription UI Page. The issue occurred due to recent changes, which have been reverted. We apologize for any inconvenience this may have caused.

Please note that there was no impact on the US and EU Live sites.

IDENTIFIED over 1 year ago - at 07/25/2024 01:01PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/25/2024 12:55PM

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