Outage in Chargebee

Receivables Account Statement PDF Generation Disabled

Resolved Minor
January 08, 2025 - Started 7 days ago - Lasted about 1 hour
Official incident page

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Outage Details

The PDF generation for Receivables Account Statements has been temporarily disabled due to an identified bug. Merchants will not be able to download Account Statement PDFs at this time. However, the ability to view Account Statements online remains unaffected. We are working on resolving this issue. We apologize for the inconvenience caused.
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 01/08/2025 09:21AM

The root cause was identified and successfully resolved. PDF generation for Account Statements has been re-enabled, and merchants can now download their Account Statement PDFs as expected.

We apologize for any inconvenience caused.

IDENTIFIED 7 days ago - at 01/08/2025 08:14AM

The PDF generation for Receivables Account Statements has been temporarily disabled due to an identified bug. Merchants will not be able to download Account Statement PDFs at this time. However, the ability to view Account Statements online remains unaffected. We are working on resolving this issue.

We apologize for the inconvenience caused.

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