Outage in ChargeOver

Delayed processing of search / sync to 3rd-party platforms / email sending

Resolved Minor
December 04, 2023 - Started almost 2 years ago - Lasted about 8 hours
Official incident page

Incident Report

ChargeOver is experiencing delays when syncing data to 3rd-party platforms (Salesforce, QuickBooks, Xero, etc.) and some delays with search and email sending. We are investigating the delays.
Components affected
ChargeOver Search ChargeOver Email Sending ChargeOver Integrations

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/05/2023 12:58AM

This issue has been resolved. A postmortem will follow.

MONITORING almost 2 years ago - at 12/04/2023 09:47PM

We are continuing to monitor to ensure that all 3rd-party integration syncs catch up.

MONITORING almost 2 years ago - at 12/04/2023 08:14PM

3rd-party integrations sync is continuing to catch up, and now impacting only a small percentage of users.

We are continuing to monitor the sync.

IDENTIFIED almost 2 years ago - at 12/04/2023 05:23PM

We have identified the cause of the degraded performance, and are working towards a resolution.

Search and email sending is performing normally now. Sync to 3rd-party integrations is catching up, but still delayed.

INVESTIGATING almost 2 years ago - at 12/04/2023 05:05PM

ChargeOver is experiencing delays when syncing data to 3rd-party platforms (Salesforce, QuickBooks, Xero, etc.) and some delays with search and email sending.

We are investigating the delays.

Latest ChargeOver outages

Delayed sync of data to QuickBooks Online, Xero, and Salesforce for approximately 30% of accounts - 6 days ago
Login outtage - 4 months ago
ChargeOver inaccessible - 5 months ago
System inaccessible - 5 months ago
Delayed syncs to QuickBooks Online, Xero, Salesforce - 10 months ago

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