Outage in ChargeOver

Delayed syncs to QuickBooks Online, Xero, Salesforce

Resolved Minor
January 08, 2025 - Started about 1 month ago - Lasted about 12 hours
Official incident page

Need to monitor ChargeOver outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including ChargeOver, and never miss an outage again.
Start Free Trial

Outage Details

We have identified an issue causing delayed syncs of data to QuickBooks Online, Xero, and Salesforce for a small subset of accounts. Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required. We are working on a resolution.
Components affected
ChargeOver Integrations
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/09/2025 12:27AM

This issue has been resolved.

All data syncs to Xero, QuickBooks Online, and Salesforce have caught up and fully synced.

MONITORING about 1 month ago - at 01/08/2025 08:24PM

Data syncs to QuickBooks Online, Xero, and Salesforce are catching up quickly, and are almost fully caught up.

Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by a few more hours. Manual syncing of data will not be required.

We anticipate syncing being fully caught up within the next ~8 hours.

MONITORING about 1 month ago - at 01/08/2025 03:24PM

Data syncs to QuickBooks Online, Xero, and Salesforce are catching up quickly, but there is a significant number of items to sync before everything has fully caught up.

Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required.

We are continuing to monitor the situation.

IDENTIFIED about 1 month ago - at 01/08/2025 12:52PM

We have identified an issue causing delayed syncs of data to QuickBooks Online, Xero, and Salesforce for a small subset of accounts.

Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required.

We are working on a resolution.

Be the first to know when ChargeOver and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3730 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook