Outage in ChargeOver

Delayed syncs to QuickBooks Online, Xero, Salesforce

Resolved Minor
January 08, 2025 - Started 11 months ago - Lasted about 12 hours
Official incident page

Incident Report

We have identified an issue causing delayed syncs of data to QuickBooks Online, Xero, and Salesforce for a small subset of accounts. Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required. We are working on a resolution.
Components affected
ChargeOver Integrations

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 01/09/2025 12:27AM

This issue has been resolved.

All data syncs to Xero, QuickBooks Online, and Salesforce have caught up and fully synced.

MONITORING 11 months ago - at 01/08/2025 08:24PM

Data syncs to QuickBooks Online, Xero, and Salesforce are catching up quickly, and are almost fully caught up.

Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by a few more hours. Manual syncing of data will not be required.

We anticipate syncing being fully caught up within the next ~8 hours.

MONITORING 11 months ago - at 01/08/2025 03:24PM

Data syncs to QuickBooks Online, Xero, and Salesforce are catching up quickly, but there is a significant number of items to sync before everything has fully caught up.

Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required.

We are continuing to monitor the situation.

IDENTIFIED 11 months ago - at 01/08/2025 12:52PM

We have identified an issue causing delayed syncs of data to QuickBooks Online, Xero, and Salesforce for a small subset of accounts.

Data will still be synced to QuickBooks Online, Xero, and Salesforce automatically, but the sync to those systems may be delayed by several hours. Manual syncing of data will not be required.

We are working on a resolution.

Latest ChargeOver outages

Emails failing to send with a "Invalid handle provided" error message - 11 days ago
Delayed sync of data to QuickBooks Online, Xero, and Salesforce for approximately 30% of accounts - 23 days ago
Login outtage - 4 months ago
ChargeOver inaccessible - 6 months ago
System inaccessible - 6 months ago

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