Outage in ChartHop

High error rates on UI

Resolved Major

February 09, 2026 - Started 14 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are seeing an increased rate of errors specifically coming from the ChartHop user interface. This is impacting users ability to navigate and use the product. API servers and Apps/integrations are not seeing increased error rates overall, and impacts are limited to UI access.

Components affected

ChartHop User Interface

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 02/09/2026 06:54PM

The system is operating as expected and error rates have returned to normal.

MONITORING 14 days ago - at 02/09/2026 06:44PM

We have identified an issue with routing between our User Interface and API servers that was sending a portion of API traffic to the wrong servers. The routing issue has been addressed and service should be restored for all users.

INVESTIGATING 14 days ago - at 02/09/2026 06:42PM

Latest ChartHop outages

MongoDB incident impacting ChartHop - 10 days ago

ChartHop is slow to load - 9 months ago

ChartHop app is not loading for some users - 11 months ago

User interface unavailable - about 1 year ago

Reports slow - almost 2 years ago

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