Outage in ChartHop
ChartHop is not loading
Resolved MajorIncident Report
Summary AI Generated
ChartHop experienced a major outage lasting approximately 1.5 hours due to a data deserialization error that prevented certain data from loading. Both the User Interface and API were affected, leaving users unable to access the platform. A fix was implemented and the incident was fully resolved.
An issue deserializing data from our database is preventing ChartHop from loading certain data.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/17/2026 06:21PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/17/2026 06:19PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 06/17/2026 04:55PM
An issue deserializing data from our database is preventing ChartHop from loading certain data.
Latest ChartHop outages
ChartHop API is not responding - 4 months ago
MongoDB incident impacting ChartHop - 5 months ago
High error rates on UI - 5 months ago
ChartHop is slow to load - about 1 year ago
ChartHop app is not loading for some users - over 1 year ago
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