Outage in ChatGPT

Shopping Research Feature Down

Resolved Major

February 16, 2026 - Started about 10 hours ago - Lasted 24 minutes

Incident Report

We have identified that users are unable to use the shopping research feature. We are working on implementing a mitigation.

Components affected

ChatGPT ChatGPT Search

Latest Updates ( sorted recent to last )

MONITORING about 10 hours ago - at 02/16/2026 08:55PM

We have applied the mitigation and are monitoring the recovery.

IDENTIFIED about 10 hours ago - at 02/16/2026 08:48PM

We have identified that users are unable to use the shopping research feature.

We are working on implementing a mitigation.

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