Outage in OpenAI ChatGPT
Pinned chats are not loading on web browsers for ChatGPT
Resolved Minor
March 20, 2026 - Started 2 days ago
- Lasted about 9 hours
Incident Report
Summary AI Generated
ChatGPT experienced an issue where pinned chats failed to load on web browsers for 9.1 hours. The incident affected the web interface of ChatGPT, preventing users from accessing their pinned conversations. The issue was resolved through an applied mitigation, with the service returning to normal operation under monitoring.
We are investigating the issue for the listed services.
Components affected
OpenAI ChatGPT ChatGPT OpenAI ChatGPT WebLatest Updates ( sorted recent to last )
MONITORING
2 days ago - at 03/20/2026 05:32PM
We have applied the mitigation and are monitoring the recovery.
IDENTIFIED
2 days ago - at 03/20/2026 03:24PM
We are still implementing the mitigation.
INVESTIGATING
2 days ago - at 03/20/2026 03:00PM
We are investigating the issue for the listed services.
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