Outage in Check Point Services
New update causes False Positives on Threat Cloud, potentially impacting the products that use Threat Emulation and Anti Virus Blades.
Resolved Minor
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Outage Details
Components affected
Check Point Services SandBlast Threat Emulation Cloud - Ningxia, China Check Point Services SandBlast Threat Emulation Cloud - Sydney, Australia Check Point Services SandBlast Threat Emulation Cloud - Dublin, Ireland Check Point Services Harmony Mobile (Sandblast Mobile) Check Point Services SandBlast Threat Emulation Cloud - Frankfurt, Germany Check Point Services Harmony Email & Office (CloudGuard SaaS) Check Point Services Harmony Endpoint Cloud Management (Sandblast Agent) Check Point Services ThreatCloud Check Point Services SandBlast Threat Emulation Cloud - Ashburn, North Virginia, USALatest Updates ( sorted recent to last )
This incident has been resolved.
The fix propagated world-wide, and the issue was resolved but we are working with our customers to restore the quarantine files and emails.
Also Please refer to the following SK for details
https://support.checkpoint.com/results/sk/sk182688
There is an issue with an update that was uploaded to the Threat Cloud service that might cause False Positives, this potentially affects the products that use Threat Emulation and Anti Virus Blades.
Check Point R&D teams already identified the root cause and deployed a fix to Threat Cloud Service, the fix will propagate worldwide in the next few hours.
We are currently working on a SK that will be published shortly.
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