Harmony SASE: Users may experience network connectivity issues - US Data Residency

Investigation is ongoing.
We are working with our database vendor support to resolve the issue.

Investigation is ongoing

Investigation is ongoing.
Although we don’t yet have a definitive ETA for resolution, we are prioritizing mitigations that can take effect immediately once confirmed.

Analysis is ongoing. ETA is currently not available

Investigation is still in progress. While there are no new findings at this time, multiple teams remain actively engaged.
Next update will be provided within 30 minutes or as soon as new information becomes available.

We continue to investigate the issue affecting user connectivity. Our current analysis confirms that the impact is inconsistent - some users are able to connect without issues, while others are being denied access.

The behavior is tied to one of our core back end services, which is operating in a degraded state and fails to meet replies in a timely fashion. We are collaborating with multiple internal teams to isolate the fault and validate recovery options.

We understand the impact this may have on your operations and appreciate your patience as we work to resolve it. We will provide the next update within 30 minutes or as soon as we have new findings.

Investigation for the root cause is still ongoing. All hands on deck.

Our investigation into the intermittent connectivity issue is still ongoing.
While we don’t have new findings to share at this time, the issue remains a top priority and our teams are actively working to identify the root cause.

We will continue to provide updates regularly, or sooner if there is any meaningful progress.

We are currently observing intermittent issues with one of our core back-end services. As a result, some users are able to connect successfully, while others are experiencing connection failures.

Our engineering teams are actively investigating the issue. We will share further updates as soon as more information becomes available.

Thank you for your patience.

We are witnessing connectivity issues reported from different customers. New connections may fail to establish. Sign-in is unaffected.

We are investigating the issue further and will provide an update shortly.