AWS outage impacts

All systems operational after monitoring overnight. We experienced service degradation on October 20, 2025 due to an AWS infrastructure outage affecting our us-east-1 region. Services and processing has returned to normal as of yesterday afternoon ET. No payments impacted.

All functionality is operating as normal.
We're still monitoring for any remaining degradation from the AWS outage

Bank account creation is operational in API, console and onboard.
Pending payroll updates have resumed.
Payment status updates remain delayed.

Bank account creation is unavailable from the API, console and onboard.
Updates in pending payrolls are delayed.

All impacted payments's statuses are now up to date.
We're still investigating for other impacts.

We're investigating any impacts from the AWS outage this morning.
We identified that some completed payments are incorrectly showing as “processing.” We’re actively correcting the affected statuses. There is no impact to the delivery of payments.