Outage in Check

Issues downloading some documents in Console

Resolved Minor
October 29, 2025 - Started 22 days ago - Lasted about 15 hours
Official incident page

Incident Report

Attempts to download a subset of documents in Console are returning errors. The root cause has been identified and will be resolved upon working through a deployment issue with a vendor.
Components affected
Check Console
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 10/29/2025 01:43PM

Document downloads in Console are operational following the resolution of increased error rates and latencies from the AWS us-east-1 region. The latest resolution time was 5:16am ET.

IDENTIFIED 22 days ago - at 10/28/2025 10:51PM

Attempts to download a subset of documents in Console are returning errors. The root cause has been identified and will be resolved upon working through a deployment issue with a vendor.

Latest Check outages

Console sandbox unavailability - 23 days ago
High API Latency and Error Rates - 23 days ago
API Request Logs Degraded - 27 days ago
AWS outage impacts - 30 days ago
Sandbox Outage - 3 months ago

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