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Outage in Checkr

Candidates are unable to complete Identify Verifications for international background checks due to a vendor outage

Resolved Minor
May 10, 2026 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Checkr experienced a vendor outage that prevented candidates from completing identity verifications for international background checks, affecting the Apply page and data sources. International reports requiring these verifications were delayed during the incident. The issue was resolved after 4.8 hours with a fix implementation and monitoring period.

International reports that include these checks will be delayed.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/11/2026 02:04AM

This incident has been resolved.

MONITORING about 1 month ago - at 05/11/2026 01:29AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 05/10/2026 09:21PM

International reports that include these checks will be delayed.

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